Return Policy

Returns or Exchanges

***Most items on our website do not qualify for a refund.***

***We ONLY accept returns and refunds for Broken or Damaged Items or Wrong Items Sent on a case-by-case situation. For most cases we ONLY offer to resend the item. Contact us to submit a claim. To be eligible for a return or re-send, your item must be unused and in the same condition that you received it. It must also be in the original packaging. A picture of the damaged or wrong item sent will need to be submitted to us. Please contact support@trend-matrix.com with any problems with your order. There may be a restocking fee of up to 50% plus return shipping if items are returned for any other reason.***

*** Any Free Plus Shipping Items on our site do not qualify for refunds (because come on... they were free), unless received damaged, or broken. In that case, please contact us at support@trend-matrix.com . Proof with an image sent to our customer support may be requested. You could be eligible for an exchange instead.***

*** Any Custom Printed Items and Bulk or Custom Order Items on our site do not qualify for a refund.  However, you are welcome to cancel the order within 24 hours of placing the order by contacting our customer support at support@trend-matrix.com for a full refund. ***

 

Shipping

Once you have contacted us at support@trend-matrix.com for the return request and your request has been approved, we will send you the shipping address.

To complete your return, we require a receipt or proof of purchase (your receipt email should be sufficient).

Please do not send your purchase back to the manufacturer. They most likely will not be able to help you, and it will delay the process.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, if there is a situation where we paid for the return shipping.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $50, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive any returned item.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@trend-matrix.com and we will provide you of the best address to send your exchange or refund (if approved and agreed to by us).

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@trend-matrix.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.